Refund policy
Refund & Return Policy
At Blushipop, we want you to love every product you receive. If you are not completely satisfied with your order, we are here to help.
You can contact us via online chat or email at:
support@blushipop.com
Return Period
We accept return requests within 14 days after delivery.
Return Conditions
To be eligible for a return, items must meet the following conditions:
- Items must be unused and unopened
- Items must be returned in their original packaging
- Items must remain in resalable condition
For hygiene and safety reasons, the following items are not eligible for return or refund:
- Opened, used, or non-resalable items
- Sale or clearance items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide the following information:
- Order number
- Photos of the item
- Photos of the outer packaging
Once verified, we will provide you with a satisfactory solution as soon as possible.
Refunds
If your refund request is approved:
- Refunds will be issued to your original payment method
- Processing time usually takes 5–10 business days
- Actual arrival time may vary depending on your bank or payment provider
We will keep you updated regarding the refund status through the email address used for the order.
Return Shipping Costs
Shipping fees are non-refundable unless the issue was caused by us.
Customers are responsible for return shipping costs except in the following cases:
- The item arrived damaged
- The wrong item was sent
To avoid lost packages, we strongly recommend using a trackable shipping service for returns.
Order Cancellation
Orders can only be canceled within 24 hours after purchase.
Once an order has been processed or shipped, it can no longer be canceled.
Shipping Address Responsibility
To ensure successful delivery, customers must provide complete and accurate shipping information, including:
- Country/Region
- State/Province
- City
- Postal Code
- Phone Number
- Detailed Address
We are not responsible for packages that are lost, delayed, returned, or undeliverable due to incorrect or incomplete shipping information provided by the customer. In such cases, we do not offer free reshipment.
Contact Us
If you have any questions regarding our refund and return policy, please feel free to contact us:
Thank you for shopping with Blushipop.